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DIVERSITY CONFERENCE 2003 - PROGRAM OUTLINE

Management Conference - Draft Program -2/6/04�

The Fourth International Conference on Knowledge, Culture and Change in Organisations

University of Greenwich, London

3-6 August 2004

Tuesday 3rd August

7:30-8:30

REGISTRATION -

9:00-9:30

OPENING CEREMONY

9:30-10:30

PLENARY SESSION - 1

Leslie Johnson

Martyn Laycock

10:30-11:00

MORNING TEA

11:00-12:00

PLENARY SESSION - 2

Mary Kalantzis

David Gurteen�������������

12:00-1:00

LUNCH

1:00-2:30

WORKSHOPS and PAPERS GROUP 1

1:00-1:30 (30 min sessions) GROUP 1A

1:30-2:00 (30 min sessions) GROUP 1B

2:00-2:30 (30 min sessions) GROUP 1C

Room 1

Dr Norman E. Carroll, Provost & Professor of Economics, Dominican University, USA

Entrepreneurial Model of Change in Small University Setting

Data Projector

Maged da. A. Ali, Brunel University, United Kingdom

Adoption Of CRM: Cross-Cultural Impact: Literature Review

Overhead Projector Data Projector

Dr. Kate MacKenzie-Davey , Birkbeck College, University of London and Yassaman Imani, University of Hertfordshire, United Kingdom

Culture and Knowledge in Organisations and their Misunderstood Paradoxical Relation

Overhead Projector Data Projector

Room 2

Katerina Kalcheva, University of Munchen, Germany

Credibility and the Transmission of Asymmetric Shocks: Future Prospects for CEE Accession Countries

Data Projector

Cheryl Crozier Garcia, Hawaii Pacific University, USA

Social and Organizational Change Using the Rule of St. Benedict

Overhead Projector

Dr. Miles K. Davis, Assistant Professor of Management, Division of Management Science, Shenandoah University, USA

OD and Change Management: Intangible Fields with Tangible Differences

Data Projector

Room 3

Trevor Nesbit, Christchurch Polytechnic Institute of Technology, New Zealand

Knowledge: More Than Information: The Implications For KM Systems

Data Projector

Dr. Philip Walsh, University of Surrey, United Kingdom

The Strategic Responses of Natural Gas Suppliers to a Deregulating Market in Ontario, Canada.: Using Customer Driven Scenarios to Facilitate Change Management

Data Projector

Juha Antero M�kinen, Teacher in Education, Finnish National Defense College, Finland

The Ideal School – A Knowledge Creating School?

Data Projector

Room 4

Dr Rita Patel Thakur, University of La Verne, USA

Creating a Culture of Inclusion with Effective Use of Management Processes: A Case Study

Overhead Projector

Mary Hartog and Doirean Wilson, Middlesex University Business School, United Kingdom

Productive Diversity: Capitalising on Human Resources: how can we Harness our Knowledge of Diversity?

Overhead Projector

Dr John J. Voyer, Professor� of Business Administration, School of Business, University of� Southern Maine, USA
The Effects of Cultural Rigidity on Bank Geographic Diversification

Overhead Projector

Room 5

Deborah Slater, Senior Lecturer, Lanacashire Business School, The University of central Lancashire, United Kingdom

Working in Tourism and Leisure: Assessing the Student Image: Student Perception

Hammad Akbar, School of Management, University of East Anglia, United Kingdom

Higher and Lower Levels of Knowledge : Simplifying the Link Between Learning and Creative Behaviors

Graeme Smith, Service Improvement Manager, Sales and Market Development, Ordnance Survey, United Kingdom

Knowledge Management: Challenges Across Nations

1:00-2:00

WORKSHOPS (60 min sessions) GROUP 1D

2:00-2:30 (30 min sessions) GROUP 1C cont’d

Room 6

Rik Berry, Moorehead State University, USA

Systems, Strategic Constraints and Management Decisions: Field Study Observations and Analysis Using the Theory of Constraints

Overhead Projector Data Projector

Peter Balafas, Project Leader, Knowledge –Based, Process Improvement, Dan Wood Group, United Kingdom

Deploying Knowledge Management and Securing Future Sponsorship within a Highly Hierarchical ‘Role-based’ Organisational Culture

Data Projector

1:00-2:30

COLLOQUIUM (90 min session) GROUP 1E

Room 7

Dr. Jerry Glover, Professor, Organisational Change Program and Dr. Gordon Jones, Dean, College of Professional Studies, Hawaii Pacific University, USA�

Dr. Shankar Sankaran, Director, College of Action Research, Graduate College of Management, Southern Corss University, Australia,�

Cultural Dilemmas and Knowledge Management in Change Initiatives

Overhead Projector Data Projector

2:30-4:00

WORKSHOPS and PAPERS GROUP 2

2:30-3:00 (30 min sessions) GROUP 2A

3:00-3:30 (30 min sessions) GROUP 2B

3:30-4:00 (30 min sessions) GROUP 2C

Room 1

Prof Anuradha Sharma and Mahima Thakur, Indian Institute of Technology (IIT)DELHI, India.

A Study of Relationship Between Emotional Intelligence and Empowering Leadership Style of Managers With a Cultural Perspective: The Context of a Developing India

Overhead Projector

Xin James He, Fairfield University, USA

ERP Implementation in the Global Marketplace: USA vs. China

Overhead Projector Data Projector

Daria Loi, Research & Development Unit, RMIT University, Australia

Piazzas Where to Meet: Organisational Settings and their Un-manageable Spaces In-between

Data Projector

Room 2

Dr. Donald Chand, CIS Dept, Dr. Gary David, Behavioral and Political Sciences Department and

Dr Sri Vasudevan, Bentley College,USA

Intercultural Communication and Information Technology in Global Teams: The Challenges of Collaborative Work in Distributed Software Development

Data Projector, Tape Recorder

Prof. Janat Yousof, Department of Management & Admnistration, University of La Verne, USA

The Perceptions of Self- and Social Attributions for Success of Public Administrators in Malaysia

Data Projector

Celeste Watkins, Northwestern University, USA

The Incomplete Revolution?: Exploring Institutional Change in Welfare Bureaucracies

Data Projector

Room 3

Vida Botes, Graduate School of Business Leadership, University of South Africa, South Africa

Valuing Intellectual Capital in the Decision Making Process of the South African Unit Trust Equity Managing

Overhead Projector

Robyn Blakeman, University of Tennessee, USA

Distance Learning The Left and Right of Curriculum Development

Ira Morrow, Pace University, USA

Learning Management Concepts From the Bible

Overhead Projector

Room 4

Dr. Colette Dumas, Suffolk University, USA

Education for Inclusive Leadership and Social Change

Overhead Projector

Dr Janice Foley, Associate Professor, Faculty of Administration, University of Regina, Canada

The Costs of Intangibles in the Canadian Public Health Care System

Overhead Projector

Roxanne Hovland, University of Tennessee, USA

History of U.S. Consumer Culture Classical Liberalism from Adam Smith to Micky Mouse

Overhead Projector

2:30-4:00

WORKSHOPS (60 min sessions) GROUP 2D

3:30-4:00 (30 min sessions) GROUP 2C cont’d

Room 5

Prof Anna Nagurney and Tina Wakolbinger, Isenberg School of Management, University of Massachusetts, USA

Supernetworks for the Management of Knowledge Intensive Dynamic Organizations

Overhead Projector Data Projector

Norman Brady, Senior Lecturer, Business School, University of Greenwich, United Kingdom

"More Evidence Of Marketing Paradigm Shift?: The Evolution Of Marketing Information Systems Examined

Overhead Projector Data Projector

2:30-4:00

COLLOQUIM (90 min sessions) GROUP 2E

Room 6

Bruce Cronin, University of Greenwich, Dr Philippa Ashton, Faculty of Arts, Media & Design, Staffordshire University, Kimiz Dalkir and Erica Wiseman, McGill University, Canada,� Stephen Hickman, University of Greenwich, Antoinette St. Hillaire, University of Greenwich, United Kingdom

Overhead Projector. Data Projector

3:30-4:30

AFTERNOON TEA (Will be offered during sessions which delegates can take at their leisure)

4:00-5:30

WORKSHOPS and PAPERS

4:00-4:30 (30 min sessions) GROUP 3A

4:30-5:00 (30 min sessions) GROUP 3B

5:00-5:30 (30 min sessions) GROUP 3C

Room 1

Ridhwan Fontaine, Leadership Development Center, Multimedia University, Malaysia

Transfer of Knowledge among Malaysian Entrepreneurs

Overhead Projector Data Projector

Chandra Amaravadi, Department of Information Management & Decision Sciences, Western Illinois University, USA

Creating Organizational Histories from Electronic Media: Some Issues and Challenges

Overhead Projector Data Projector

Dr. Michael Cox, Professor, College of Social & Applied HUman Sciences, University of Guelph, Canada

Leadership Mobilization and Return On Intelligence: Building The Triple Bottom Line

Overhead Projector Data Projector

Room 2

Chris Reddish, cr2bm, United Kingdom

Intellectual Capital and Risk Management: How a Structured approach to Intellectual Capital can be utilised as a valid Risk Management Methodology

Data Projector

Dr Goran Trajkovski and Darush Davani, Towson University, USA

Diversity Infusion for Conflict Prevention: The Education Approach

Data Projector

Dr Gary R. Schornack, Director, The Business School, University of Colorado at Denver and Dr Charles Beck, Associate Professor, College of Business Admnistration, University of Colorado at Colorado Springs, USA

Mentoring as a Metaphor: Toward Creating a Learning Organization

Overhead Projector

Room 3

Julia Jahansoozi, Division of Applied Communication Department of Journalism and Eric Koper, Department of Journalism, University of Central Lancashire, United Kingdom

The Public Relations Catalyst Model: Towards a new Approach to Explore Public Relations and Knowledge Management Concepts

Overhead Projector Data Projector

Dr Andy Adcroft, School of Management, University of Surrey and Dr Robert Wills, University of Gloucestershire, United Kingdom

Commodification or Transformation?: Measuring Performance in the Public Sector

Data Projector

Dr. Gerald Toland, Professor of Business Admnistration, Department of Business & Public Affairs, Southwest Minnesota State University, USA

Computer Model to Detect Fraudulent Internet Auctions

Data Projector

Room 4

William F. Yager, School of Business, Pacific Lutheran University, USA

Knowledge Management and Micro Enterprise Development: Application in Nicaragua.: Experiential Knowledge Development of Economics and Business Concepts in a Cross-cultural Context

Overhead Projector

Dr. Clyde V. Croswell and� Scot Holiday, George Washington University, USA

The New Science of Awareness:� Emergence of Consciousness in Organic Systems

Overhead Projector

Dr. Leah Ritchie, Assistant Professor, Management Department, Salem State College, USA

The Effects of the Supervisor-Staff Relationship on Defensive Behaviors and Critical Discussions in Organizations: A Case Study of a Large U.S. Hospital

Overhead Projector

Room 5

Chiam Ching Leen, Centre for Research in Pedagogy and Practice, Nanyang Technological University, Singapore

Impediments to Knowledge Sharing in Public Educational Institutions:Tuning in to Teachers and Students Voices on Concerns About Knowledge Sharing

Dr Eva Tsahuridu, University of Greenwich, United Kingdom

Ethics, Leaders and Cultural Change: A Case Analysis

4:00-5:00

WORKSHOPS (60 min sessions) GROUP 3D

5:00-5:30 (30 min sessions) GROUP 3C cont’d

Room 6

Dr Norma Burgess, Department Chair and Professor, Department of Child and Family Studies

College of Human Services and Health Professions, Syracuse University, USA

Self Knowledge: The Heart and Soul of Leadership

Alexandra Jancikova and Assoc. Prof. Ruzena Lukasova, Lecturer in Organizational Behaviour, Department of Public Economics, Masaryk University Brno, Czech Republic

Organizational Values of Czech Manufacturing Companies

5:30-6:30

WORKSHOPS and PAPERS

5:30-6:00 (30 min sessions) GROUP 4A

6:00-6:30 (30 min sessions) GROUP 4B

Room 1

Deonie F. Botha, Department of Information Science, University of Pretoria,

South Africa

Knowledge Management within the Globalised Organisation: The Impact of the African Concept of "Ubuntu" on Knowledge Management Practices

Overhead Projector. Data Projector

Dr Jenny Neale, Head of School, Social & Cultural Studies, Victoria University (Wellington), New Zealand and Dr Kate White, Senior Management Group, Victoria University, Australia

Equity and Career Outcomes in Higher Education: A Comparative Case Study of Senior Academic Women in Australia and New Zealand

Overhead Projector. Data Projector

Room 2

Dr. Hosein Fallah, Associate Professor, School of Technology Management,USA

Innovation and Dynamics of Knowledge Creation

Data Projector

Andrew� Wenn, Lecturer, School of Information Systems, Victoria University, Australia

Federated Searching: Disparate and Distributed Databases, one Common Interface for Library Users

Data Projector

Room 3

Ralph D. Quarles, Assistant Director, Libraries Information Technology, Indiana University Libraries, USA

A Socio-technical Analysis of Electronic Reserves in Academic Libraries: Approaching the Virtual Desk

Data Projector

Dr Jeff�� Martin, Executive Director, The� Conference Center & Inn and

Russell Marion, Clemson University, USA

Enhancing and Inhibiting Interaction between Business Processing and Knowledge Production: A Macro Study of Leadership and Knowledge Processing in Higher Education

Room 4

Susan Mathieson, University of KwaZulu-Natal, South Africa

Exploring Teaching and Learning Cultures as a Basis for Organisational Change: A Case Study of Programme Self Evaluation in a South African University

Data Projector

Dr Anastasios Manos, University of Macedonia, Greece

Valuate Knowledge Assets using the Knowledge Value Chain of an Enterprise

Data Projector

Room 5

Dr Mark D. Stine, Assistant Professor of Communication Studies, Division of Social Sciences and Communication, Wilkes University, USA

The More Things Change: Separating Traits From Skills in an Environment of Rapid Technological Change

Overhead Projector

Dr John Betton, Professor, Department of Management, University of Wisconsin - La Crosse, USA

Who Owns Knowledge?: Intellectual Property and Technology in a Global Age

Overhead Projector

Room 6

Emmett Lombard, Gannon University, USA

Bibliographic Instruction, the World Wide Web, and Library Jargon

Nicholas J. Hadgis, Dean, School of Hospitality Management, Widener University, USA

Systems Theory and Societal Development: A Systems Look at a Transition Society

5:30-6:30

WORKSHOPS (60 min sessions) GROUP 4C

Room 7

Prof Jeff Shuman, Management Department, Bentley College and� Jan Twombly, President, The Rhythm of Business, INC, USA

A Model for Measuring and Managing the Value in Every Relationship for Strategic and Financial Benefit

Data Projector


Wednesday 4th August

8:00-9:00

REGISTRATION

9:00-11:00

Plenary Session 3

Margaret Haines

Dave Snowdon

11:00-11:30

MORNING TEA����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� Wednesday 4th August

11:30-1:00

WORKSHOPS and PAPERS�������������������������������������������������������������������������������������������� GROUP 5

11:30-12:00(30 min sessions) GROUP 5A

12:00-12:30 (30 min sessions) GROUP 5B

12:30-1:00 (30 min sessions) GROUP 5C

Room 1

Leonard H. Lynn, Professor of Management Policy, Weatherhead School of Management, Case Western Reserve University, USA

Third Generation Globalization: Engineering Collaboration and Knowledge Creation in Emerging Economies

Overhead Projector Data Projector

Dr Don Booker, Pace University, USA

Information and Innovation: Multidimensional Managerial Perspectives

Yong Zhang,James Neelankavil and Anil Mathur, Hofstra University, USA

The Cultural Relativity of Managerial Leadership Styles: A Cross-cultural Comparison of Middle-level Managers in four Countries

Overhead Projector Data Projector

Room 2

Maureen Massam, Lecturer, Office of Vice the Chancellory,� Learning Support Network, Curtin University, Australia

Renewal in Organisations

Data Projector, Overhead Projector

Dr Arthur Tatnall, Associate Professor, Vistoria Graduate School of Business, Victoria University, Australia

Technological Change in Small Organisations: An Innovation Translation Perspective

Data Projector

Damodar Konda, Graduate College of Management,� and Dr Annette Lerine Steenkamp, DMIT Program Director, College of Management, Lawrence Technological University, USA

Integrated Knowledge Management Framework: A Coherent Set of Multi-faceted, and Multi-dimensional Knowledge Centric Life Cycle Models

Data Projector

Room 3

Dr Peter Critten, Principal Lecturer, Middlesex University Business School, United Kingdom

Towards a Complexity View of the Knowledge Creating Company: Organisations from the ‘Inside-Out’

Overhead Projector

Dr Rakesh Kumar Wats, Continuing Education Centre and Media Centre, National Institute of Technical Teachers' Training and Research, India

A Systematic Approach for Continuing Professional Development and Knowledge Management in Technical Institutions of India

Dr Barbara Fryzel, Institute of Economics and Management, Jagiellonian University, Poland

Diversity Management Equilibrium as a Determinant of a Knowledge Creation Process: A Study of Polish Subsidiaries of International Organizations

Data Projector

Room 4

Dr Simon Moore, Associate Professor, Information Design and Corporate Communications, IDCC Dept, Bentley College, USA

Cobra technology”, Public Opinion and Corporate Disaster: New Crisis Catalysts, New Corporate Responses

Prof Patricia C. Franks, Broome Community College, USA

Email Risk Management: Issues & Challenges Releated to Records Retention and Electronic Discovery

11:30-12:30

WORKSHOPS (60min sessions) GROUP 5

12:30-1:00 (30 min sessions) GROUP 5C cont’d

Room 5

Dr Clemente Charles Hudson, Assistant Professor, College of Education, Valdosta State University and

Dr� Theresa Shotwell, Associate Professor, College of Education, Florida A&M University, USA

Contextual Teaching and Learning the Humanist and Constructivist Perspective

Overhead Projector Data Projector

Kuan C. Chen and Denise M. Woods, School of Management, Purdue University, USA

Using General System Theory to Build Knowledge Management Framework with Implications for Research

Overhead Projector Data Projector

Room 6

Dr Jonathan B. King, Emeritus Professor, College of Business, Oregon State University, USA

The Dynamics of How Institutions Think: When Propaganda Equals Knowledge

Overhead Projector

Dr Sharon A. McDade, The George Washington University, USA

Mentorship as a Means of Transferring Leadership Knowledge to Future College and University Presidents

Overhead Projector

Room 7

Cynthia Richardson and� Beatriz Conningham, George Washington University, USA

Transformational Learning : Understanding and Using Transformational Learning to Effect Positive change in Organizations

Helen Hayes, The University of Edinburgh, United Kingdom

Connecting the Dots

1:00-2:00

LUNCH��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� Wednesday 4th August

2:00-3:30

WORKSHOPS and PAPERS������������������������������������������������������������ GROUP 6

2:00-2:30 (30 min sessions) GROUP 6A

2:30-3:00 (30 min sessions) GROUP 6B

3:00-3:30 (30 min sessions) GROUP 6C

Room 1

Assoc Prof Lukasova Ruzena, Masaryk University Brno, Czech Republic

Organizational Culture of Czech Manufacturing Companies: Strategic Aspects

Overhead Projector

Fatima Wang and Ming Lim, University of Cambridge, United Kingdom

DEFYING LEARNING: Barriers to Organizational Learning and Human Capital Development

Overhead Projector Data Projector

David Alastair Lindsay� Coldwell and

Hagos Tesfatsion Asghedom, University of Natal, South Africa

Change Management and Resistance to Change: An Empirical Investigation of Perceptions of a University Merger

Overhead Projector Data Projector

Room 2

Ann Mulhaney, Principal Lecturer, School of Business Information, Liverpool John Moores University, James Robbins, Arena Housing Association Ltd and Chris Watts, Liverpool John Moores University, United Kingdom

Innovative Approach to Improving the Business Process: A Knowledge-based Framework in a UK Housing Association

Data Projector

Christian van 't Hof, Policy Analyst, Information Society Program, RAND Europe,� The Netherlands

The Practice of Managing Knowledge: A Practical Approach in Balancing Between Information Systems and Talking Humans

Data Projector

Martin John Read, University of Portsmouth and Tony Gear, University of Glamorgan, United Kingdom

Using a Group Support System to support Organisational Learning in Small and Medium Sized Enterprises

Data Projector

Room 3

Dr. Fred. Shirazi, Assistant Professor, College of Business & Business Education, University of North Dakota, USA

Effects of Customer Relationship Management on Customer Loyalty in the Small to Medium-Sized Enterprise Environment in the United States

Data Projector

Susan Lucia Annunzio, Hudson Highland Center for High Performance, USA
Unlocking Corporate Performance

Data Projector

Prof Linda E. R De Vries, University Western Cape, South Africa

The Board Leadership - Governance and Regulations: The Challenge of Transformation within the Regulatory Environment of the Gambling Industry

Data Projector

Room 4

Dr. Rolf David Dixon, Associate Professor, Business Department, Weber State Unviersity, USA
The Effects of Culture on Organizational Sensemaking

Overhead Projector

Dr Monika Renard, Management and Marketing Department, Florida Gulf Coast University, USA

Trading Places: Gender Communication Lessons

Mahmood A. Khan, Virginia Tech and Maryam Khan, Howard University, USA

The Impact of American Franchise Restaurants and Technology on Global Culture

Overhead Projector

Room 5

Peter B. Hilton, Field Based Masters Program Instructor, School of Education, Saint Xavier University, USA

Practitioner Inquiry: Changes in the Local Setting

Megumi Morisue, The Tokyo Institute of Technology, Japan

How to Reduce the Anxiety About Intercultural Communication: A Study of Anxiety Management in Intercultural Training Programs

Prof Anona Armstrong, Centre for International Corporate Governance Reseach, Victoria University of Technology, Australia

Managing International Development Agencies (IDAs):The Significance of External Stakeholders

2:00-3:00

WORKSHOPS (60 min sessions) GROUP 6D

3:00-3:30 (30 min sessions) GROUP 6C cont’d

Room 6

Prof Linda E. R De Vries, Segole Khutos Ramontja, K. Lincoln Pilane, Rene Coriazin, University Western Cape,

South Africa

The Voices from Inside-reflections on Empowerment through Entrepreneurial Interventions: Interventions, Actions and Learnings within Disadvantaged School Communities

Bernadette McNicholas, RMIT University, Australia

The Transformation of Arts & Culture & Buiness Relationships and the Growth of Cultural Economies in the 21st Century

Data Projector

Room 7

Kathryn Alexander, President, Regis University, USA

Cultural Dynamics that Affect Innovation and Ethics

Overhead Projector Data Projector

Richard Vines, Director, Project Lessons, Australia

Knowledge and knowing: What might we be doing differently in 5 years time?

Data Projector

Room 8

Assoc Prof Maria Humphries, Univeristy of Waikato and Dr Betsan Martin, Independent Researcher, New Zealand

Diversity Ethics:A Compass Pointing to Relationality and Reciprocity for Navigating Turbulent Seas

Overhead Projector

Linda Twiname, Assistant Lecturer and Assoc Prof Maria Humphries, Waikato Management School, University of Waikato, New Zealand

Out of the Iron Cage: Employee Liberation through Communicative Action

3:30-5:00

WORKSHOPS and PAPERS GROUP 7

3:30-4:00 (30 min sessions) GROUP 7A

4:00-4:30 (30 min sessions) GROUP 7B

4:30-5:00 (30 min sessions) GROUP 7C

Room 1

Dr. Jerry Glover, Professor, Organisational Change Program and Dr. Gordon Jones, Dean, College of Professional Studies, Hawaii Pacific University, USA�

Adaptive Leadership and Knowledge: Essential Ingredients for Change Initiatives

Overhead Projector Data Projector

Salmiah Mohamad Amin, Lecturer, Faculty of Management & Human Resource Development, Universiti Teknologi� Malaysia, Malaysia

Relationship between Employee Competency and Job Performance: A Study on the Civil Servants in the Malaysian Electronic Government Agencies

Overhead Projector, Data Projector

Dr Hilligje Gerritdina van Dijk, University of Pretoria, South Africa

Using an Integrated Performance Management System to enhance the Learning Organisation: A South African Perspective

Overhead Projector Data Projector

Room 2

Diane Dallis and Doug Ryner, Information Commons, Indiana University Libraries, USA

Creating A Content Management System For A Large Organization:� The IU Library Experience

Data Projector

Dr Janet McDonnell, University College London. United Kingdom

Making Opportunities for Reflection: The Construction of Video-stories as a way of Collaboratively Constructing Knowledge

Data Projector

Dr Deborah Hurst, Associate Professor, Centre for Innovative Management, Athabasca University and Shelley MacDougall, School of Business, Acadia University,� Canada

Culturally Aligned Teaming as the Key Knowledge Transfer Method

Data Projector

Room 3

Suliman Hawamdeh, University of Oklahoma, USA
Personal Web Sites as a Platform for Knowledge Sharing

Data Projector

Dr. Razmi Chik, Universiti Teknologi MARA, Malaysia

Managing Knowledge Organisations: Case Study of a Medium Size Technology Company

Data Projector

Ali Akbar Poursarbaz Koucheh, Faculty of Information Technology & Management, Teacher Training University of Azarbayian, Iran

Web-Based Learning: KM as an effective infrastructure in Web-based Learning

Data Projector

Room 4

Prof. Colin Michael� White, Professor� of Economics, Graduate School of Management, La Trobe University, Australia

An Information Strategy for Country Risk: The Australian Perspective

Overhead Projector

Dr Deborah LeBlanc, School of Business & Information Management, Alpha Kappa Aplha Sorority, USA

Managerial role for Faculty in Student Outreach: Open Access for Adult Learners

Overhead Projector

Dr M. Reza Vaghefi, Professor of International Business, Department of Management, Marketing and Logistics,� University of North Florida, USA

Relationship Among Intellectual Capital, Labour Productivity, Asset Utilization and Corporate Culture

Overhead Projector

Room 5

Dr Lindsay Nelson, Senior Lecturer, School of Management, University of Tasmania, Australia

The Psychology of Organisational Change: A Case Study at Cadbury

Overhead Projector

Harri Nieminen, International Business,Turku School of Economics and Business Administration, Finland

Knowledge Transfer as basis for Knowledge-Based Strategies

Overhead Projector

Consolacion L. Fajardo, Associate Professor, Department of Business, Faculty of Accounting/Finance, National University, USA

The Impact ot Technological Innovations on the Alternative Modes of Delivery in Education

Overhead Projector

Room 6

John Stephens, CEO, Greyhound Racing Victoria and Dr Tim Haslett, Department of Management, Monash University, Australia

From Cybernetics and VSD to Management and Action

Data Projector

Dr Robert F. Brooks, Assistant Dean & Faculty Administrator, School of Information Studies, Florida� State University, USA

Informational Boundaries and Interaction Styles: Learning as Change and Collaboration

Data Projector

Dr Nell T. Hartley, Professor of Management, Robert Morris University, USA

Dealing with a Culture of Workplace Violence in an Information-Intensive Society

Overhead Projector Data Projector

3:30-4:30

WORKSHOPS (60 min sessions) GROUP 7D

4:30-5:00 (30 min sessions) GROUP 7C cont’d

Room 7

Dr. Robert Miller and Dr Cathryn Downes, National Defense University, USA

Using Tacit Knowledge in Large Organizations

Data Projector

Dr. Francine Newth, Dr Michelle Jones and Robert Morris, Department of Management, Providence College, USA

Operational Change Development and Global Dependency: An Examination of the Complex Dynamics of Organziational Change at NSP

Data Projector

Room 8

John Hasselberg,� College of St. Benedict, St John;s University and Dr Paul Marsnik, Associate Professor, Department� of Management, St John’s University, USA

The Management of Management in a Wobegon World


Thursday 5th August

8:00-9:00

REGISTRATION

9:00-10:00

Plenary Session - 4

Claudia Schmitz

Steve Ellis

10:00-10:30

MORNING TEA

10:30-11:30

Plenary Session - 5

Victor Newman

Verna Allee

11:30-1:00

WORKSHOPS and PAPERS GROUP 8

11:30-12:00 (30 min sessions) GROUP 8A

12:00-12:30 (30 min sessions) GROUP 8B

12:30-1:00 (30 min sessions) GROUP 8C

Room 1

Dr Kenny Ott, Assistant Professor, College of Education and Dr Clemente Charles Hudson, Assistant Professor, College of Education, Valdosta State University, USA
Managing Change in Adult Education: Principles of Effective Computer-based Instruction

Overhead Projector Data Projector

Dr� Marcia P. Miceli, Georgetown University, USA

What Difference Can One Person Make?: Organizational Dependence Relations as Predictors of Whistle-Blowing Effectiveness

Overhead Projector Data Projector

Dr John M. Budd, University of Missouri-Colombia and Graham Higgs, Columbia College, USA

Ethical Management of Organizations: Giving Voice to All

Overhead Projector

Room 2

Sally-Ann Hopwood, School of Business Administration, International University in Germany, Spain

Towards an Understanding of the Relationship between Diversity and Innovation: A Critical Evaluation of Recent Research with Tentative Suggestions for Advancement

Data Projector

Dr� Oscar Gutierrez, University of Massachusetts Boston, USA

The Evolution of Information Systems use in the Social Sector: The Case of Homeless Management Information Systems

Data Projector

Room 3

Dr Barry K. Spiker, Richard T. Farmer School of Business, Miami University, USA

A Model of The Contributory Value of Older Workers in Organizations

Data Projector

Manuela Nocker,The London School of Economics and Political Science, United Kingdom

Good Relationships, No Sense of Belonging: Organisational Climate and Cultural Change in the City Council

Data Projector

Malcolm Todd, National Archives, United Kingdom

The Interpares2 Project: The Long-term Preservation of the Dynamic Digital Records of the Arts, Sciences and E-Government

Data Projector

Room 4

Dr Charlene A. Dykman, Professor, Cameron School of Business, University of St Thomas, USA

Knowledge Management in Space Activities

Overhead Projector

Bozena Leven, The College of New Jersey, USA

Culture of Corruption Poland's Medical Sector

Overhead Projector

Dr Richard T. Herschel, Chair, Decision & System Sciences Department, Saint Joseph’s University, USA

Chief Knowledge Officers

Overhead Projector

Room 5

Jane Neal-Smith, Department of Social Sciences & Humanities, University of Bradford, United Kingdom

Crew Resource Management - where next?

Overhead Projector, TV/VCR

Dr Jorja Leap, Professor, Social Welfare & Education, UCLA, USA

Cultural and Organizational Change at the Los Angeles Police Department: A Cross Disciplinary Case Study

TV/VCR

Maggie Ferguson, Senior Lecturer, Tourism & Leisure Management and Peter Cave, University of Central Lancashire. United Kingdom

Bridging the Void: Business Advisors and SME's after the Foot and Mouth Crisis

Overhead Projector, TV/VCR

11:30-12:30

WORKSHOPS (60 min sessions) GROUP 8D

12:30-1:00 (30 min sessions) GROUP 8C cont’d

Room 6

Dr. Jarralynne Agee, University of California, Berkeley, USA

The CALS Project: A Cross-Cultural Communication Model: Using the UC Berkeley Model of Cross-Cultural Interaction to Build Positive Communication Cultures World Wide

Overhead Projector, Data Projector, TV/VCR

Subhash Appana, The University of Auckland, New Zealand

Reality Check for NPM: Change Management at Airports Fiji Ltd

Data Projector

Room 7

Dr Charles Beck, Associate Professor, College of Business Admnistration, University of Colorado at Colorado Springs, USA

Developing a Culture of Innovation: A Workshop in Communication Climate

Ismi Arif Ismail, Lecturer, Faculty of Educational Studies, Universiti Putra Malaysia, Malaysia

Learning from the Professors: Transforming Personal Knowledge into Common Knowledge

Overhead Projector

11:30-1:00

COLLOQUIM (90 min sessions) GROUP 8D

1:00-2:00

LUNCH

2:00-3:30

WORKSHOPS and PAPERS GROUP 9������������������������������������������������������������������������������������������������������������������������������������ ���������������������������� THURSDAY 5th AUGUST

2:00-2:30 (30 min sessions) GROUP 9A

2:30-3:00 (30 min sessions) GROUP 9B

3:00-3:30� (30 min sessions) GROUP 9C

Room 1

Dr� Lynda S. Hodgson, School of Business, Virginia Commonwealth� University, USA

Using Digital Knowledge Management Tools to Influence Supply Chain Dynamics:� Case Study of the Pitfalls and Unexpected Issues Encountered by a Large Organization

Data Projector

Dr John Walker, Assistant Professor and Dr Kojo Saffu, Faculty of Busines, Brock University, Canada

The Country-of-Origin Effect and Consumer Attitudes to "Buy Local" Campaign: A Comparision of Canada and of Russia

Data Projector

James L. Norrie, Ryerson University, Canada

Connecting Relection to Practice: The Art of Professional Story Telling as a Potent Form of Knowledge Management

Data Projector

Room 2

Dr. Joseph C. Blankenship, Dr Daniel Rota and�

Dr Alan Smith, Robert Morris University, USA

Realizing Business and Competitive IQ through Business Performance Management

Data Projector

Rod Sarah , Monyx Services Pty Ltd and Dr Tim Haslett, Department of Management, Monash University, Australia

Building Capability to Accumulate Organisational Knowledge – A Case

Data Projector

Huong T.K. Le, University of Sydney, Australia

Performing Arts Management and Training in Arts Management : A Comparative Study between Vietnam and Australia

Data Projector

Room 3

Dr Ludmila Mladkova, UEP, Prague, Czech Republic

Knowledge Management in Different Types of Organisational Structures

Overhead Projector

Christine Robertson and Georgina Mountford,� RMIT University, Australia

How to� Enrich the Learning Experience in Workplace Settings Through Partnership

Overhead Projector

Rumaisa Shaukat, University of Ottawa, Canada

Change Management and Educational Organizations

Overhead Projector

Room 4

Dr James Everett, Associate Professor, Faculty of Business, Queensland University of Technology, Australia

Culture and the Evolution of Organisational Populations

Data Projector

Dr. Gloria Rosenbaum, Aurora University, USA
Educating Professionals for Multi-Cultural Competence: A Social Work Perspective

Overhead Projector

Dr Elayne Coakes, Senior Lecturer in Business Information Management, Westminister Business School and Dr Anton Bradburn, University of Westminster, United Kingdom

Knowledge Creation And Sharing Mechanisms: From Heads (of Departments) To Hands (of staff)

Data Projector

2:00-3:00

WORKSHOPS (60 min sessions) GROUP 9D

3:00-3:30� (30 min sessions) GROUP 9C cont’d

Room 5

Dr Sherri C. Hebert, University of Maryland/UC, USA

Relationship of Perceived Servant Leadership and job Satisfaction from the follower's Perspective

Overhead Projector, Data Projector

Angela Lynn Dow, Assistant Professor & Program Chaiperson, Kendall College of Art and Design, Ferris State University, USA

Collaborative Cross-disciplinary Design Education: Training the Future Leaders of the Innovative Organizational Culture

Data Projector

Room 6

Dr� Oliver Hedgepeth,� University of Alaska Anchorage, USA

Russian Far East Business War Game: The Praxis of a Business War Game to Detect Tensions in Knowledge Structures of Russia

2:00-3:30

COLLOQUIUM (90 min session) GROUP 9E

Room 7

Prof Lawson Savery, Executive Dean, Division of Business, Southern Cross University, Assoc Prof. Stewart Hase, Director , Southern Cross Institute of Action Research, Graduate College of Management, Southern Cross University,� Prof Nada Korac-Kakabadse,� Chair� in Management & Business, Northampton Business School, University College Northampton, USA, Dr Shankar Sankaran, Director, College of Action Research, Graduate College of Management, Southern Cross University, Prof Alexander Kouzmin, Graduate College of Management, Southern Cross University, Australia and Dr Gordon Jones, Dean, College of Professional Studies and Dr Jerry Glover, Professor, Organisation Change Program, Hawaii Pacific University, USA

Controversies in Knowledge Management

Overhead Projector, Data Projector

3:30-4:30

AFTERNOON TEA (Will be offered during sessions which delegates can take at their leisure)

3:30-5:00

WORKSHOPS and PAPERS GROUP 10

3:30-4:00 (30 min sessions) GROUP 10A

4:00-4:30 (30 min sessions) GROUP 10B

4:30-5:00 (30 min sessions) GROUP 10C

Room 1

Dermot Kelly, School of Management & Business Enterprise, St. Mary’s College, United Kingdom

Critical Analysis of Management Discourse: Relations between field of production

Laxman Kothapally, ICFAI Tech Library,

Statistical Approach Using Library-Academic Departments Co-ordination in Higher Learning Institutions to Optimize Information/Knowledge Management: Information/ Knowledge Management Vis-a'-Vis Library Management

Data Projector

Dr� Marko Pahor, Faculty of Economics, University of Ljubljana, Slovenia

Effects of Corporate Networks on Company's Performance

Data Projector

Room 2

Dr Murray Redman, Senior Lecturer,� School of Law and Business, Charles Darwin University, Australia

Lost Baggage: Learning About Managing Across Cultures

Data Projector.

Margaret Crouch, University of Technology, Sydney, Australia

Examining Culture at Work: A Review of the Role of Culture in the Organisation and in the Workplace

Data Projector

Sunil Erevelles, University of North Carolina, USA

Continuous Added-Value Management: Creating Wealth in the Age of Human Imagination

Data Projector

Room 3

Dr. Manfred F. Maute, Department of Marketing, York University, Canada

A Multivariate Analysis of the Content and Origins of Sub-Cultural Values

Overhead Projector

Dr Ali Sayilir, Faculty of Economics and Administrative Sciences, Mugla University, Turkey

Effects of First International Joint Ventures on Local Partner's Development: A Multiple Case Analysis

Overhead Projector

Dr E. L. Rohan T. de Silva, Northeastern Illinois University, USA

South-Asian Subculture in American Medicine: When Foreign Medical Graduates Supervise the First Generation Born in America

Overhead Projector

Room 4

Prof Alexander Russell, Caledonian Business School� and Linda Charnley, Aberdeen Business School, Scotland

Valuing Intellectual Capital within the University Sector

Data Projector

Dr William Scott-Jackson, Chairman, BHR Group, United Kingdom

Individual Change Competence: Building a Key Organisational Resource

Data Projector

Beverly C Walker, Doctoral Candidate, Department of Management and� Dr Tim Haslett, Department of Management, Monash University, Australia

The Importance of Social Networks in the Exchange of Information

Overhead Projector, Data Projector

3:30-4:30

WORKSHOPS (60 min sessions) GROUP 10D

4:30-5:00 (30 min sessions) GROUP 10C cont’d

Room 5

Dr Terry Leap, Clemson University, USA

A Model of White-Collar Cybercrime

Overhead Projector

Room 6

Stephie Mukherjee and Biswa P. Bhowmick, Fordham University, USA

Success of New York State’s Higher Education Opportunity Program at Fordham University: Using TQM to Enhance Quality of Academic Support Services

Overhead Projector

Rob Sharkie, Charles Sturt Univesity, Australia

Perceptions of Trust as a Determinant of the Level of Knowledge Sharing

Overhead Projector

CONFERENCE DINNER


Friday 6th August

REGISTRATION DESK WILL BE OPEN FROM 8:30am

9:00-10:00

WORKSHOPS and PAPERS GROUP 11

9:00-9:30 (30 min sessions) GROUP 11A

9:30-10:00 (30 min sessions) GROUP 11B

10:00-10:30 (30 min sessions)GROUP 11C

Room 1

Kumarappan Vairavasundaram, Motorola, United Kingdom

Restructuring through Merger: A Case Study Analysis of Scottish and Southern Energy

Data Projector

Sri Vasudevan, Bentley College, USA

Knowledge Sharing and Knowledge Preservation in a Global Organization: How Technology can Help

Data Projector

Sari Saloj�rvi, Department of Management & Organisation, Sewdish School of Economcs & Business Administration, Finland

Knowledge Management in Finnish SMEs: -A Study of Knowledge Aware Enterprises

Data Projector

Room 2

Dr Veronica Z. Kalich, Associate Professor, Department of Economics, Baldwin-Wallace College, and Dr Joyce A. Banjac, Department of Marketing, Myers University, USA

Universities as Knowledge Managers: Are Collaborative Efforts Between Schools of Business and the Business Community Contributing to Knowledge Capital?

Overhead Projector

Dr Tim Haslett, Department of Management, Monash University, John Stephens, CEO, Greyhound Racing Victoria and Beverly Walker, Doctoral Candidate, Department of Management, Monash University, Australia

Creating Actionable Knowledge: An Action Research Perspective

Data Projector

Brian Paul Lewkowicz and Nisha Sewdass University of Pretoria, South Africa

More Than Information The Meaning of Knowledge: A South African Perspective

Data Projector

Room 3

Deser� Kokt, Lecturer, School for Entrepreneurship & Business Development, Central University of Technology, Bloemfontein, South Africa

The Team Leader and Diverse Work Teams: The South African Security Industry

Overhead Projector

Sanjoy Bose, Research Scholar and David Wilkinson, La Trobe University, Australia

Measuring Value in New Biotech Firms: An Empirical Modelling Approach

Data Projector

Dr Thomas Diefenbach, Open University Business School, United Kingdom

The Meaning of Intangible Assets, Knowledge, Business Knowledge

Data Projector

Room 4

Dr Sid Lowe, Kingston Business School, United Kingdom

Knowledge as a Hard Drug in the Culture of Addicted Materialism

Overhead Projector

Dr Bob Fox, The University of Hong Kong, Hong Kong

Technology and Teacher Practice and Change

Overhead Projector

Vivienne Blake, Lecturer in Higher Education Development,� Organisational and Staff Development Services, University of Western Australia, Australia

The Impact of Action Learning on Building Reflective Practice in Low to Mid Level Workers

Overhead Projector

Room 5

Dr Judith Rochecouste, Associate Director, Edith Cowan University, Australia

An Extended Approach to Learning: The Case of Training Australian Aboriginal Health Workers

Overhead Projector

Dr Annette E. Craven, Associate Professor, School of Business & Administration and Dr Nursen Zanca, University of The Incarnate Word,� USA

The Cultural Impact of Globalization and Market Liberalization on the Vietnam Coffee Industry

Dr Uche Nwabueze, Houston Baptist University, USA

The KM System The Implementation of Knowledge Management: A Process Based View

Overhead Projector

9:00-10:00

WORKSHOPS (60 min sessions) GROUP 11D

10:00-10:30 (30 min sessions)GROUP 11C Cont’d

Room 6

Prof Clive Morley, Department Head, School of Accounting and Law, RMIT University, Dr Tim Haslett, Department of Management, Monash University and Prof Ronel Erwee, Faculty of Business, University of Southern Queensland, Australia

Australian DBA Programs: Contributions to Creating Actionable Knowledge

Dr Edward Rockey and Hamid Ait-Ouyahia, Graziadio School of Business and Management, Pepperdine University, USA

Generational Implications Regarding the Use of Case Studies in an MBA Program

10:30-11:00

MORNING TEA

11:00-12:30

WORKSHOPS and PAPERS GROUP 12

11:00-11:30 (30 min sessions) GROUP 12A

11:30-12:00 (30 min sessions) GROUP 12B

12:00-12:30 (30 min sessions)GROUP 12C

Room 1

Dr MC Ware, SUNY Cortland, USA

Interdisciplinary Collaboration: A Sociologist and an Educator View Knowledge, Culture and Change

Data Projector

Eric Flower, Librarian, University of Hawaii-West Oahu, USA

Competition, Technology, and Planning for Libraries and Information Services: Theorists, Critics, and Commentators

Data Projector

Room 2

Prof. Graciela Helguero and Prof Alison Ramperstead, Lynn University, USA
The Impact of the Global Business Communitiy on International Education

Data Projector

Dr. Frits Pannekoek, University of Calgary, Canada

The Alberta SuperNet, Aboriginal Communities and the New Knowledge Economy: A Study of the Impact of the SuperNet on Blackfoot and Cree Aboriginal Communities

Data Projector

Mark B. Woodhouse, Gannett-Tripp Library, Elmira College, USA
Elusive Ghosts in Smug Machines: Librarianship and the Changing Nature of Knowledge

Data Projector

Room 3

Diana Maldonado, RMIT University, Australia

Is Knowledge Transfer Enhanced in Collaborative Projects developed between Universities and Industries?

Overhead Projector

Railton Mark Hill, Swinburne University of Technology, Australia

Using ‘Moments of Truth’ within an Action Learning Approach to Build Quality in Higher Degree by Research Supervision Services

Overhead Projector

Dr. Georg Disterer, Department of Business Administration, University of Applied Sciences and Arts Hannover, Germany

Assessing Knowledge and Experiences from Projects

Overhead Projector

Room 4

Lakshmi Narayanan, Florida Gulf Coast Unversity and Shanker Menon, Argosy University, USA

Organizational Cultre and Change: An Examination of Call Centers

Overhead Projector

Kym Cowley, University of Newcastle, Australia

Towards a Measurable Construct of Sensemaking in Organizations

Overhead Projector

Dr. Hildegard Mueller-Kohlenberg, Universitaet Osnabrueck, Germany

Informal Learning in Mentoring Programmes: Compensation for Lacking Basic Competencies

Overhead Projector

Room 5

Michael Gangemi and Robert Brooks, RMIT University, Australia

Determinants of R&D in Australia

Overhead Projector

Bill Dimovski and Robert Brooks, RMIT University, Australia

The� Importance of Intagible Assets n Initial Public Offerings

Overhead Projector

Prof A. D. Amar, School of Business, Seton Hall University, USA

Subliminal Models for the Learning of the Mind: Training and Behavior Modification of Knowledge Workers

Data Projector

11:00-12:00

WORKSHOPS (60 min sessions) GROUP 12D

12:00-12:30 (30 min sessions) GROUP 12C cont’d

Room 6

Dr. Marilynn Butler, Dr. Catherine Hackney and Dr. JoAnne Podis, Vice President for Academic Affairs, Ursuline College, USA

Mentoring Revisioned: Collaboration Replaces Competition

Data Projector

Glenda Jacobs, Associate Dean, International Studies, UNITEC, Institute of Technology, New Zealand

Why can’t they be more like us?: Culture, Communication and Commitment in Dispersed Technical Workforces

Data Projector

12:30-1:30

LUNCH

1:30-3:00

WORKSHOPS and PAPERS GROUP 13

1:30-2:00 (30 min sessions) GROUP 13A

2:00-2:30 (30 min sessions) GROUP 13B

2:30-3:00 (30 min sessions) GROUP 13C

Room 1

Haydn Edward Blackey, University of Glamorgan, United Kingdom

New ways of Sharing Knowledge: The Adoption of New Publishing Technologies in Academic and Corporate Libraries?

Data Projector

Dr� Stephen McElhinney, Lecturer, Centre for Internatinal Communication Macquarie University, Australia

Using Features Films to Explain Cross-Cultural Communication to Students from Diverse Cultures

Data Projector

Michael Bishop, Department of Families, Australia

Creating a Learning Child Protection System: A Queensland Case Study

Data Projector

Room 2

Dr. Diane Prince and Dr Harpal Grewal, Clafin University, USA

A Comparative Study of Work Value Orientation and Patterns

Data Projector

Chu Keong Lee, Division of Information Studies, Division of Information Studies, Singapore

An Emerging Theory of Voluntary, Informal, Knowledge Sharing

Stuart Smith, United Kingdom

A Complexity Informed Approach to Change Management: A Practical Example of where a Complexity Based Approach helped in the Implementation of large Scale ICT System

Data Projector

Room 3

Dr Nancy M� Chase, Gonzaga University, USA
A Rock and A Hard Place: The Culture of IT Professionals and the Press for Organizational Efficiency

Overhead Projector

Dr Mark Davies, Heriot-Watt University, Scotland

Facilitating the Strategic use of Market Research Using a Decision Support System

Overhead Projector

Gladys Nanziri Muwanga, Project Development and Formulation Officer,� Development Projects Unit, Foundation for Integrated Development, Uganda

Knowledge Management for Poverty Eradication: The Ugandan Perspective

Overhead Projector

Room 4

Dean Bartlett, London Metropolitan University, United Kingdom

Developing Organisational Knowledge In The Public Sector: A Case Study of Local Government Innovation

Overhead Projector

Dr Walid Belassi, Assistant Professor, School of Business, Athabasca University, Canada

The Effects of Organizational Culture on New Product Development Projects

Overhead Projector

Dr. Richard R. Guzman, North Central College, USA

Magic and Consumption at the End of History

Overhead Projector

1:30-2:30

WORKSHOPS (60 min sessions) GROUP 13D

2:30-3:00 (30 min sessions) GROUP 13C cont’d

Room 5

Steven C. Baugh, K. Richard Young and Robert S. Patterson, Brigham Young University, USA

Creating & Sustaining a Culture of Change: Examining a Thriving Twenty-Year University-Public School Partnership

Overhead Projector, Data Projector, TV/VCR

Brinley Franklin, University of Libraries, University of Conneticut, USA

The Shared Leadership Model in a Modern Academic Research Library

Data Projector

Room 6

Hamid Ait-Ouyahia and Dr Edward Rockey, Graziadio School of Business and Management, Pepperdine University, USA

Creating Alternate Scenarios to Manage Change Proactively

Peter Childs, University of Wollongong, Australia

Measuring the Business Performance of E Commerce Enabled Supply Chains

Overhead Projector

3:30-4:00

AFTERNOON TEA

4:00-5:30

PLENARY SESSION - 6

Summing Up: Impressions, Strategies, Agendas

Closing Ceremony

1

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